Refund policy
SHIPPING, RETURNS & WARRANTY
SHIPPING POLICY
All Dermalux orders are delivered free of charge via DHL to addresses in the UK and European Union. For orders delivered within the EU, all duties and import taxes are paid in advance, so there are no additional charges on delivery.
Delivery times may vary during periods of high demand and seasonal peaks.
Standard Delivery: Complimentary
UK: 2 to 4 working days
EU: 3 to 7 working days
Please allow additional time for delivery to remote areas, including the Scottish Highlands and islands.
Express Delivery: Pricing available at checkout
UK: Next working day when ordered before 12pm (midday)
EU: 1–2 working days
ORDER UPDATES
You’ll receive an order confirmation email once your order has been placed. When your order has been dispatched, we’ll send you a confirmation email with tracking details so you can follow its delivery.
30-DAY RETURNS
Shop Dermalux with confidence. If you change your mind, simply notify us via email hello@dermalux.com and return your order within 30 days of receiving it to receive a refund.
For hygiene reasons, Dermalux devices must be unused and returned with all original accessories and packaging intact, unless the device is faulty.
HOW TO RETURN AN ITEM
Returns are managed through our online returns portal. Simply enter your order details and follow the steps to arrange your return.
START A RETURN (link to Returns Portal)
Returns of the Dermalux LED Face Mask are free of charge. For the Dermalux Flex MD, return postage is the responsibility of the customer and any return postage costs are non-refundable.
If arranging your own return postage, please ensure your device is securely packaged and retain proof of postage until your return has been processed.
If you need any assistance, our team is available at hello@dermalux.com.
REFUNDS
Once your return has been received and inspected, your refund will be processed to your original payment method within 5 working days.
Please allow up to 14 days for your payment provider to credit your account.
DAMAGED OR FAULTY ON ARRIVAL
If your device arrives damaged or is not working as expected, please contact hello@dermalux.com as soon as possible, including photographs of the device and its packaging where applicable.
Our team will review the issue and arrange the appropriate resolution. You will not need to follow the standard returns or warranty process.
ORDER CANCELLATIONS & CHANGES
Need to cancel or change your order? Please contact hello@dermalux.com as soon as possible after placing your order and we’ll do our best to help. Once your order has been dispatched, it will need to be returned in accordance with our Returns Policy.
2-YEAR WARRANTY
Every Dermalux device comes with a 2-year warranty against manufacturing defects when used in accordance with the instructions provided, activated when you register your device. Rechargeable batteries are covered for 1 year from the date of purchase.
REGISTER YOUR DEVICE
Register your Dermalux device to activate your 2-year warranty
Warranty cover applies to the original purchaser and proof of purchase may be required when making a claim.
MAKING A WARRANTY CLAIM
If you experience an issue with your Dermalux device during the warranty period, please contact our team at hello@dermalux.com. We’ll review the issue and advise you on the next steps.
WHAT’S NOT COVERED
The Dermalux warranty does not cover:
- Accidental damage, misuse or normal wear and tear
- Damage resulting from unauthorised repairs or modifications
- Damage caused by incompatible or non-approved accessories or charging equipment
- Devices where the serial number or product labelling has been removed or altered
NEED HELP?
For questions about your order, return or warranty claim our team is here to help at hello@dermalux.com