Shipping, Returns & Warranty

This policy applies to purchases made directly at dermalux.com.

All Dermalux orders are shipped free of charge via DHL to addresses in the UK and the European Union. For orders delivered within the EU, all duties and import taxes are paid in advance, so there's nothing further for you to pay on delivery.

Please note that delivery times may vary during periods of high demand or seasonal peaks.

Standard Delivery — Free

•     UK: 2–4 working days

•     EU: 3–7 working days

Please allow extra time for delivery to remote areas, including the Scottish Highlands and islands.

Express Delivery — pricing available at checkout

•     UK: Next working day, when ordered before 12pm (midday)

•     EU: 1–2 working days

Order Updates

You'll receive a confirmation email as soon as your order is placed. Once your device is on its way, we'll send you a dispatch notification with tracking details so you can follow its journey to your door.

If you change your mind, you have 14 days from the date you receive your goods to cancel your order and return your Dermalux device — in line with your statutory cooling-off period under UK and EU consumer law.

Because our devices are worn directly against the skin, we're only able to accept returns where the device is unused, with all original accessories and packaging intact, unless the item is faulty.

How to Return an Item

Returns are managed through our online returns portal. Simply enter your order details and follow the steps to arrange your return. Returns of the Dermalux Mask are free. For the Flex MD, return postage is payable by you and we are unable to refund any postage costs incurred. If you have any questions along the way, our team is happy to help at hello@dermalux.com.

Once we've received and inspected your return, we'll issue your refund to your original payment method within up to 5 working days. Please note some payment providers can take up to 14 days to credit your account.

If a returned item arrives used, damaged, or doesn't match what was sent, we may be unable to issue a refund and will return the item to you.

Damaged or Faulty on Arrival

If your device arrives damaged or isn't working as expected, contact hello@dermalux.com with a few photos of the item and its packaging as soon as possible. We'll investigate with our courier and arrange a replacement quickly — you won't need to go through the standard returns or warranty process for this.

Order Cancellations & Amends

Need to cancel or change an order? Get in touch at hello@dermalux.com as soon as possible after placing it and we'll do our best to help. Once an order has been dispatched, it will need to be returned in line with the Returns Policy above.

Every Dermalux device is covered by a 2-year warranty against manufacturing defects, provided it has been used in line with the instructions provided. The rechargeable battery is covered for 1 year from the date of purchase.

Warranty cover applies to the original purchaser only and proof of purchase will be required for any claim.

Making a Warranty Claim

Warranty claims are managed through our online warranty portal. Simply enter your details and follow the steps to submit your claim. Our team is also available at hello@dermalux.com if you need support.

What Isn't Covered

•     Accidental damage, misuse, or normal wear and tear

•     Repairs, modifications, or use of accessories not authorised by Dermalux

•     Damage caused by using a charger other than the one supplied

•     Devices where the serial number or product labelling has been removed or tampered with

For any questions about your order, a return, or a warranty claim, our team is here to help at hello@dermalux.com.